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Quest Diagnostics Feedback Survey Guide 2021

Quest Diagnostics Feedback Survey Guide 2020
Written by surveyaid

About Quest diagnostics

Quest diagnostics is a place that empowers people by taking care of their health with innovative and insightful clinical lab tests. Our range of products is beneficial to patients, health practitioners as well as pharmaceutical companies that make medical devices. Even life insurance companies can make use of our services to benefit their goals.

Quest Diagnostics Feedback Survey Guide 2020

It is a diagnostics testing and information center which lets you make better health decisions. A variety of tests are offered here, some of which are; routine blood tests, Pap smear test, total cholesterol test. We also cater to complex genetic or molecular testing. Diagnosing disease and also tracking its progress is all possible with our gamut of services.

We also value our clients and seek their feedback to better ourselves in all possible ways. We love to know what our loyal guests feel about our services and whether they have any opinion or any comment about their last experience at our center.

That is why we have our dedicated portal,, to collate any feedback you might want to give based on your last visit to our center. In this survey, you could put your remarks about all aspects of our services from the way your appointment was handled to how the laboratories operated, and in general about your overall experience.

Questdiagnosticsfeedback Survey – Why should you take It?

Your feedback is precious to us. It is the most important way we can understand what areas work fine and what areas need improvements. After you submit your survey we would analyze each of them to find out loopholes and the company team management would chart out to a plan to work on those specific problems. Your valuable feedback in the Quest Diagnostics customer satisfaction survey would help us serve you better.

The survey is not very long and all your need is an internet connection. You can be done in 5 minutes with the survey and help us a ton.

Quest Diagnostic Feedback Survey – Rules and requirements

Apart from an internet connection, you do not need much to be eligible for submitting feedback. Some of the things to keep in mind:

Quest Diagnostics Feedback Survey Guide 2020

  • If you are less than 16 years then we advise that survey be submitted under an adult’s supervision
  • You would need a valid email address
  • There can be only one entry per survey invitation
  • There should not be any affiliation with any of the employees of Quest Diagnostics
  • You would need a Smartphone/PC with an internet connection

So if you have been invited to submit a survey and you are interested in doing that, then please read on to get guidance on how to go about it:

  • In any browser, type the link to access the survey page
    • The feedback page can also be accessed from the main page of Quest Diagnostic,, and going to the “Contact Us” section on that page.
  • From the drop-down at the right-hand corner, you can select your preferred language (English or Spanish)
  • Now you need to mention where your Quest Diagnostics visit happened, the 2 options are: 
    • Quest Diagnostics Patient Service Center 
    •  Physician’s Office.

Based on what you choose here, you will be re-directed to the corresponding survey page

    • Select the appropriate option by clicking on the radio button and then click on the “Next Page” button.
    • We will be covering the steps of the option “Quest Diagnostics Patient Service Center” here


  • You would first need to tell us the recently visited center of Quest diagnostics by selecting the state, then city, and then the Site code-address from the 3 drop-down menus.


  • Hit the “Next Page” button, you can also check how far you have progressed in the survey from the “Survey Completion” progress bar present at the bottom of the page.
  • You will be asked to fill in the date and time of the visit to the Quest Diagnostics center; you can fill that in and go to the next page.
  • You will now be presented with a series of questions that would be asked to measure your level of satisfaction. All the questions are mandatory so in case you are not comfortable answering them, you can opt out of the survey at any time. You will be providing ratings like “Excellent” or “Below average” against each parameter, based on how you feel about them.
  • After you are done with ratings you are towards the end of the survey and here you would fill in some of your personal details like gender, age insurance company (optional), comments, and feedback on their services and employees (optional).
  • You are now ready to submit the survey by hitting on the “Next” button.

Quest Diagnostics Customer Satisfaction Survey – Troubleshooting tips 

Quest Diagnostics Feedback Survey Guide 2020

  • You would need to have cookies and JavaScript enabled on your browser since would need that.
  • If you are unable to recall the address of the Quest Diagnostics center you visited last then you can find out by going to our website at and selecting “Contact us”. This will give you access to the “locator tool” using which you can find out the exact address of the center you visited last. On this page, you can also book your Quest Diagnostics appointment or find out how you need to prepare yourself for any of the Quest Diagnostics appointment or examination. 
  • The Quest Diagnostics customer service department is always available to you in case you are unable to find a resolution for any of your queries on the portal.
  • If you are unable to leave feedback on the website you could also speak to any of the Quest Diagnostics customer service representatives
  • All the important contact information of Quest Diagnostics can be found at the “Customer Service” section of “Contact Us”.

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